Privacy Policy

Alphabet Cars Limited Privacy Policy

Effective Date: 22/06/2026

Alphabet Cars Limited ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Alphabet Cars Limited mobile application ("App") and related services.

By downloading, accessing, or using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Payment-related information
• Account login credentials
• Booking and travel history
• Customer support communications

Location Information

With your permission, we may collect:

• Real-time GPS location
• Background location data (where necessary for ride tracking and service delivery)

Location data is used to:

• Identify pickup and drop-off locations
• Track journeys
• Improve service accuracy
• Provide estimated arrival times

Device Information

We may automatically collect:

• Device type and model
• Operating system version
• Unique device identifiers
• IP address
• Mobile network information
• App usage and diagnostic data

Usage Information

We may collect information regarding:

• Features accessed within the App
• Booking activity
• App performance
• Error reports and crash analytics

2. How We Use Your Information

We use collected information to:

• Provide taxi booking and transportation services
• Create and manage user accounts
• Process bookings and payments
• Communicate booking updates and notifications
• Improve app functionality and customer experience
• Provide customer support
• Prevent fraud and unauthorized access
• Comply with legal obligations

3. Payment Information

Payments may be processed through secure third-party payment providers. We do not store complete payment card details on our servers. Payment processing is handled in accordance with applicable payment security standards.

4. Sharing of Information

We may share information with:

Drivers

• Name
• Pickup location
• Destination
• Contact number (where applicable)

Service Providers

• Trusted third-party providers that assist with:
• Payment processing
• Cloud hosting
• Analytics
• Customer support
• Communication services

Legal Requirements

We may disclose information when required to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our rights, users, and business

5. Data Retention

We retain personal information only as long as necessary to:

• Provide our services
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

6. Security

We implement reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise your rights, please contact us using the details below.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

9. Third-Party Services

The App may use third-party services such as:

• Google Maps
• Apple Maps
• Payment gateways
• Analytics providers
• Push notification services

These third parties may collect information in accordance with their own privacy policies.

10. International Data Transfers

Your information may be processed and stored in countries outside your country of residence. Where required by law, appropriate safeguards will be implemented to protect your personal information during international transfers.

11. GDPR Compliance (UK and EEA Users)

If you are located in the United Kingdom or European Economic Area, processing of your personal data is based on:

• Contractual necessity
• Legitimate business interests
• Compliance with legal obligations
• Your consent, where required

You have the right to lodge a complaint with your local data protection authority if you believe your data protection rights have been violated.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App and/or on our website, and the updated effective date will be revised accordingly.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

• Alphabet Cars Limited
• Address: 591 BARKING ROAD, LONDON, E6 2LW
• Email: INFO@ALPHABETCARS.COM
• Phone: 02085035555
• Website: WWW.ALPHABETCARS.COM

App Store Privacy Disclosure Summary

The App may collect:

• Contact Information
• Location Data
• User Content
• Identifiers
• Usage Data
• Diagnostics

Data may be used for:

• App functionality
• Customer support
• Analytics
• Service improvements
• Fraud prevention

Data is transmitted securely and processed in accordance with applicable privacy laws.